FREQUENTLY ASKED QUESTIONS
**Due to high volume of Holiday orders, It may take up to 10 business days to receive your order.**
When will my order ship?
Orders (When in stock) typically take 3-5 business days, with TYPICALLY being the operative word. There are exceptions depending on whether or not you've placed an order on weekends and holidays.
If USPS returns me package to Cache´©, then what?
If your package is returned to Cache´©, your order will be cancelled and money refunded. It typically takes 7-12 business days for the return of funds to show up in your account once you’re package has been received. Please note, if your USPS tracking says your package is being returned, it may take 2-4 weeks for your package to be received at Cache´©.
Why Isn’t My Promo Code Working?
Generally, its best to copy and paste promo codes right into the promo code box. Codes can not be combined so be sure that you've only copied and pasted ONE code each time. Keep in mind that promo codes can only be used as followed so make certain to read all the instructions and fine print. If you believe that your promo code isn't working in error please email Cache´© @ firstname.lastname@example.org
My package was marked as delivered, but I didn’t receive it.
We are all human, and sometimes USPS gets as excited as you do and posts delivery too early. if your item(s) show delivered via the USPS tracking page, but you haven't actually received the package, be patient!!! it's coming .... also, be sure to check with your neighbors in the surrounding area to make certain that they haven't been trying to surprise you with your item(s) and a nice bottle of wine☺. If theres no sign of your package after that, please email us at email@example.com. We will try our best to get down to the bottom of it.
Are your products non gmo?
Hmm? I don't think this'll be a problem as long as you don't eat them, but yes they are.
It looks like you charged me twice for my order. Help!
We understand that you work hard for your money. With that said, we ALWAYS take this matter a serious as you do. so please email us @ firstname.lastname@example.org so that we may further investigate. Email your Name, Transaction number and a detailed statement, and we will get back to you within 48 hrs.
What is the shelf life of your matte "liquid love" lipsticks?
Though love lasts forever, unfortunately our products do not. But the good news is that they last longer than Iggy Azelia's 15 minutes of fame. So 12 months max☺
What countries do you ship to?
We currently only ship to the USA, but hold on to your seats because we are working on becoming an international brand ☺
How are shipping rates calculated?
Shipping within the United States is $4.99 flat rate. Orders over $40 being shipped within the US are eligible for free shipping. These rates are directly from the USPS.
Where can I purchase your products?
Our products are sold online a www.cacheappeal.com and Spark Era thrift, located at 225 North Wood Ave, Linden Nj 07036 suite 9. we currently do not wholesale so our products are not intended for resale.
Why is Cache´pronounced Cash?
Because c a c h e is far more appealing than sh... and who doesn't love accent marks?
How did we wake up?
We place our Cache´ Queens and Kings above all others. With that being said, it is our duty to see to it that all purchases are to your satisfaction. So if something has been bruised, bumped, shattered or scared (a Cach Appæl item that it), we will exchange it for the same item within 2 weeks of the order date. To keep our prices generally low, we can not refund, exchange, or accept returns for any other reasons.
If you purchased an, item and received it in anything but its perfect condition, please contact our customer service department ASAP @ email@example.com
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind 🙁 Replacement items can only be replaced with the originally purchased item.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Cache´Cosmetics 225 North Wood Ave suit 9, Linden, NJ, 07036, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Cache´Appæl™
Our store is hosted on Squarespace inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Squarespace's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Cache´Cosmetics
[Re: Privacy Compliance Officer]
[225 North Wood Ave suit 9, Linden, NJ, 07036, United States]